FREQUENTLY ASKED QUESTIONS (FAQ)

Where is my order?

For USA Orders: When you order with us, you will receive a confirmation email with a tracking number, which you can use to find out the status of your shipment.

For International Orders: You may or may not receive tracking numbers, depending on the delivery .

How is my shipping cost calculated?

Our shipping rates are based off the calculated weight of your order. Please note we do not make any money from the shipping charges on your order.

What are the different methods of payments that you accept?

We accept all major credit cards including Visa, MasterCard, American Express and Discover. We also accept payments via PayPal and Stripe. Please note, we are unable to process prepaid or gift credit cards at this time.

I just placed an order, can I add to it?

We’re sorry, once an order is placed, you cannot add, delete or alter it.

How can I cancel my order?

We are sorry, but you cannot cancel the order after you placed it.

Can I change my address after my order was shipped?

We’re sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment. To reship your item you has to make a payment of $ 10.00 After we receive your product back.

Note: Double check your address before you place your order.

When will I get an order confirmation?

You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.

When will I get a shipping confirmation?

You will usually receive shipping confirmation 24-72 hours after you have placed your order.

What happens if I have an item that is on backorder

On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available — at no additional cost to you.

Is there a way to get specific information on products I like?

All products are accompanied by health benefit descriptions and supplement facts. We will be continually updating our site with specific information on your favorite products, so return often and keep an eye out for updates!

How can I contact the company?

Visit our contact page by clicking here, where you will find a convenient contact form along with our mailing address .

Where can I go to learn more about us?

Check out our About Us page to learn about ours mission of supplying the highest-quality nutritional supplements and health products at the lowest possible prices.

Where can I find Piping Rock’s social media pages?

Let’s connect! You can find us on:

| Facebook | Twitter | Pinterest | Instagram | Google+ |

I noticed the Guarantee symbol on the label, what does it mean?

We guarantee the quality of our products as well as their purity and potency.

How do I use the keyword search?

Simply type a description of the product you’re looking for in our search box and click “Search.” It’s as simple as that!

Does Myhealthyherbslife have a mobile website?

By visiting our web site on your mobile or smart device, you will be automatically directed to our sleek, user-friendly mobile site. You’ll find all the convenient aspects of our full website right in the palm of your hand!

What are cookies?

Cookies are very small files downloaded by your web browser and used to remember the particulars of your last visit to us. They are only used to keep track of the contents of your shopping cart.